Managing staff can be difficult under the best of circumstances – but there are specific challenges that can arise when the workforce is comprised of so many different generations of people. Currently, there are four generations in the general workforce: Traditionalists, born prior to 1946; Baby Boomers, born between 1946 and 1964; Generation X, born between 1965 and 1976; and Generation Y: Millennials, born between 1977 and 1997. Very shortly, we will contend with an entirely new wave of workers: Generation Z. (more…)
TheCloud: Good Morning! TheCloud is a leading cloud-based provider, striving to secure your apps, email and confidential data in the cloud. How may we help you today?
Mr. Techie: My name is Mr. TechieTechie, I’m the CEO and founder of Tech to Tech. I have an account with TheCloud, but I’m having trouble accessing it all of the sudden. It keeps saying the password is incorrect.
TheCloud: I see, and what is your account number?
Mr. Techie: 7264388. I had access to the account just two days ago. What changed?
TheCloud: It appears that the primary contact on the account, Mr. Disgruntled, logged in yesterday and made some changes to the account, including changing the network password.
Mr. Techie: Mr. Disgruntled hasn’t worked here in six months! How is he able to do that?
TheCloud: When the account was activated, it appears that you designated Mr. Disgruntled as the primary contact on the account, which enables him to make changes, including changes to login information. The primary contact also has access to company data, and is able to send and receive emails.
Mr. Techie: Well as I mentioned, Mr. Disgruntled was terminated more than six months ago, and he no longer is authorized on this account. Please delete Mr. Disgruntled as the primary contact and replace him with me.
TheCloud: Unfortunately, Mr. Techie, we are unable to do that. As primary contact, Mr. Disgruntled essentially owns the account and its content. Any changes that are made must be authorized by him.
Mr. Techie: I’m the CEO and founder of the company. Are you telling me that I’m locked out of my own account? And the only way I can get back in is with Mr. Disgruntled’s permission? That’s ridiculous. I own the account!
TheCloud: That’s right. And unfortunately, since you are not authorized on the account, that is all of the information I can provide you with today. Please have a pleasant weekend! Try not to think about Mr. Disgruntled destroying your data, contacting your customers and stealing your proprietary information! Buh-bye!
“Click.” Of course, a dutiful customer service representative would never let that last part slip. However, three days later, you realize that Mr. Disgruntled has indeed misrepresented to potential customers that he is still in charge of the company. He is taking orders and promising customers that their orders will arrive without delay. But they never get their orders, and a customer has now called you explaining that because her order never got there, she has lost $1,000,000 in revenue. Needless to say, she is upset, and using you as a supplier in her future business plans is the last thought on her mind. (more…)
The National Labor Relations Board recently ruled that Chipotle Mexican Grill violated the law when it forced an employee to delete certain posts on his Twitter account. James Kennedy had tweeted some unflattering statements about the Havertown, Pennsylvania restaurant where he worked, including complaints about having to work on snow days and about the hourly wage. In days gone by, Kennedy’s tweets may have gone unnoticed, but Chipotle has a national social media strategist, whose job duties include monitoring employees’ social media postings. (Depending on the employees, this could be a very interesting job.) The strategist saw Kennedy’s tweets and concluded that they violated Chipotle’s social media policy, so she contacted the regional manager for Havertown, who then confronted Kennedy with a copy of the policy and asked that he remove the posts. Kennedy ultimately agreed. (more…)
Wearable technology or wearable tech is the latest craze in personal electronics. The phrase encompasses anything electronic that is worn by a user. It took center stage at the 2014 Consumer Electronics Show, and since then, it has slowly but deliberately moved from fad to mainstream. If Apple’s track record of making products for the masses holds true, wearable tech will continue to take off with the release of the Apple Watch. (more…)
The holidays have come and gone. I hope everyone enjoyed them, and I hope everyone received the gifts and presents they asked for. I come from a big family—three siblings, 14 aunts and uncles, and nearly twenty cousins. Growing up, opening presents around the holidays was a roll of the dice. You were just as likely to receive a wool sweater with jingle bells as you were the must-have gift of the season. If you ‘won’ the sweater, you’d wear it with a smile until mid-January, and then toss into the closet. If you ‘won’ the must-have gift of the season, you’d play with it well into next Fall. To this day, my Mom will tell you that the best way to judge a gift is to see how far into the next year you’re still enjoying it (i.e., how far into the next year you’re still playing with it / wearing it / riding it / using it / remembering where you last put it). (more…)